Shipping & Returns Policy
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. We strive to ship all package within 7 business days of full payment of order (except in the case of a preorder), however, due to the inherent nature of unique collectible products, at times this might not be possible. Because of the nature of the Internet, online ordering your purchase from CoinsTV acknowledges that you have read and agree to these terms and conditions.
CoinsTV Return Merchandise Authorization (RMA) Policy
- All order changes or cancellations must be reported prior to shipping and by phone on 1-833-482-6467. Returns must include a Return Merchandise Authorization (RMA) Number. The RMA number can be obtained from our Customer Service department at 1-833-482-6467. All calls requesting RMA should be in the time designed for them (10:00 AM to 6:00 PM Monday through Friday EST, excluding the national and religious holidays).
- Collectible coin and packaging items may be returned for a replacement or a complete refund with 30 days of receipt of the order. Bullion items are final sale items and are not returnable.
- All returned orders may be subject to quality, authenticity and originality tests by CoinsTV testing facility or by a third party authorized by CoinsTV. Upon the explained test(s) results, nondefective items may be subject to a 20% restocking fee.
- CoinsTV reserves the right to refuse any request or actual return, exchange or refund if it does not meet our stated terms.
For our full Shipping and Returns policy, please visit the Shipping Policy in our footer.