Coin collecting is a hobby that lasts a lifetime as there is always something new to discover. There are many new and exciting ways to collect with amazing new coins released monthly! Here are some helpful tips & pointers to help you collect:
Shipping & Receipt
How long will my coin take to reach me?
Many orders are processed for shipping within 3 business days, but it could take up to 7-10 business days (excluding weekends and holidays) for your item to ship. Most coins that we offer are in stock, however, due to the unique nature of coin collecting, its also possible that we have sourced your product from our trusted nationwide network of dealers and it can take a few days to get in stock. Orders that include Preorder items will ship once all items are available. Preorders typically ship within 8-10 weeks. Your Collecting Consultant will always notify you of the delivery window prior to order.
Do you offer Priority or Overnight Shipping?
Many shipments are automatically upgraded to USPS Priority shipping free of charge. To prevent fraud, we do not offer overnight shipping under any circumstance.
What do I do if my shipment doesn't arrive?
In the unlikely event that your order is lost in transit it is imperative that you contact us immediately. Upon notifying us of non receipt, we may begin the claims process. In accordance with our Terms and Conditions, you have a maximum of 3 days (72 hours) from the anticipated delivery date to contact us regarding any order lost in transit. If your items cannot be recovered, you are entitled to a reimbursement. Assuming you contact us within 3 days (72 hours), you are entitled to a full reimbursement of your loss in accordance with the specific shipper’s insurance policy. Reimbursement will be made in the form of store credit.
How do I file a Police Report?
As part of the claims process, we may require you to file a police report with local law enforcement and provide documentation of the report to us. While each jurisdiction is different, here are some basic how-to steps. There are typically three options available in many jurisdictions:
*File a report in person
*File a report over the phone
*File a report online
Step 1: Locate Your Nearest Department
You should file a police report with the nearest, appropriate law enforcement agency. If you live within city limits, your local police department is the proper authority to file a report with. If you live outside established city limits, the local sheriff’s department may have jurisdiction. You can locate the proper department by conducting an online search or calling 311 (information), if that service is available in your area.
Step 2: Provide Detailed Information
Whether you file a report in person, over the phone, or online, make sure that you provide as much detail about the incident as possible. When it involves property loss or damage, make sure to provide relevant financial information as well.
Step 3: Obtain a Copy of the Report
In the event of filing a claim for non-receipt , it is often necessary to file the police report. In this event, we require a copy of the police report. If you filed a report in person, you can obtain a written copy immediately or get a case number and retrieve a copy of the report when it’s ready.
When you file a report on the phone or online, make sure to provide contact information such as a telephone number and email address so you can receive a copy of the report.
If you file a report online, you can often print a copy of your report instantly upon submitting the paperwork online. Additionally, you may find that some jurisdictions do not allow you to file a report over the phone. If you need further details on filing a report, you should call your local law enforcement department or 311 for assistance in starting your police report.
What payment plans do you offer?
We offer 3 types of payment plans:
2 Pay Plan- Available on all orders $199 & over. Reserve your coin now and pay later. You’ll pay the first half today and the second half in 30 days. We’ll ship the coin to you after the second payment has been made. You’ll pay no interest (from us) and payment can be made early to receive your coin faster.
3 Pay Plan- Available on all orders $999 & over. Reserve your coin now and pay later. You’ll pay the first third today, the second half in 30 days and the final third in 60 days. We’ll ship the coin to you after the third payment has been made. You’ll pay no interest (from us) and payment can be made early to receive your coin faster.
20/40/40- Available on all orders $1499 & over. Reserve your coin now and pay later. You’ll pay the first 20% today, the next 40% in 30 days and the final 40% in 60 days. We’ll ship the coin to you after the third payment has been made. You’ll pay no interest (from us) and payment can be made early to receive your coin faster.
What payments do you accept?
We accept all major credit cards, bank wire, check by phone, and Amazon & Apple pay.